Our Promise To You
When you’re shopping around for a repair service for your tech devices, you don’t want a solution to come at the cost of a quality fix. We want to assure you that we’re the right company for the job, which is why we’re pleased to extend a 90 parts and labor guarantee to all of our work. Most device repair services send you out the door without protection or reassurance that they’ve really fixed your device – if the screen starts coming loose in a few weeks, or your hard drive starts showing errors a month later, your choices are either to pay for another round of repairs or deal with it. We don’t find those options very appealing! We wouldn’t want to be told “Sorry, you’re out of luck” after we’d paid for a service, so we don’t think you should have to either.
Here are a few important points on our guarantee:
- in general, we stand by our work and parts as long as you’re using the device as the manufacturer intended. (Sorry, skydiving Twitter enthusiasts and scuba diving Facebookers!)
- Guarantee covers components that we furnish, such as broken smartphone replacement glass.
- Guarantee does not cover use that falls outside of normal expectations, such as devices being crushed, dropped or submerged in water.
- In the unlikely event a guarantee needs to exercised, simply call or stop by our shop and we’ll make things right!
- Our guarantee is always free of charge – it’s part of the value you’ll get when working with Rapifix Electronique.
When you come to us for a repair, you’ll also be meeting and shaking hands with the actual person repairing your device – not a “team lead” that will shift responsibility to barely-trained employees. Our reputation is our business, so every job, even a tiny fix, is treated like our success depends on it. As far as we’re concerned, it does!
There’s a reason that our customers enthusiastically recommend us to friends and family, and return to us each time a new device needs service: we’re different, and our approach is far more customer-focused and personalized than our big chain competitors. Our guarantee is one of many benefits you’ll enjoy when you join the “Rapifix Family.” We look forward to showing you firsthand!